![]() ![]() Take a look at some already-live Bots and you can pick and choose the best options from each. Here are the details of their capabilities: Three Main Capabilities Within Bots for Messenger You can build a Bot from scratch, and define messaging templates, images, calls to action, and more. Bots for Messenger are smart, and can be used for a variety of situations - from weather updates to reservation confirmations to helping a customer choose the size or color of an item. Just like in our White House example above, Bots can be regularly used to provide even more responsive and interactive experiences for your mobile customers. Think of Messenger Codes like a business card it’s a personalized link to your Page that you can share anywhere, including on your website, Twitter, posts on your Facebook Page or even printed on company letterheads, etc. To get the Messenger Code for your Facebook Page, simply head to your Page’s message inbox and look for the Messenger Code icon. ![]() Messenger Codes are codes that people can scan with their Messenger app to immediately initiate a private message with another user or business. Show Messenger Greeting: this option will allow you to create a greeting that users will see the first time they initiate a new message with you on Messenger.You should stay on top of manually updating this, however, in the event that you know you will not be able to respond within the response time posted. Response Time: this setting will show up on your main page, and is auto-set to “Typically replies within an hour”.We are experiencing higher than normal Messenger inquiries and will respond to your message within 24 hours” This could be as simple as “Thank you for your email. Instant Replies: enabling Instant Replies will automatically send pre-defined messages to any users who send a message at any time.Away Messages: enabling Away Messages automatically sends pre-defined message to users when your status is already set to “Away”, or a message is received after posted business hours.There are a few options you can choose from: Open your “Messaging” tab under your Facebook business page settings and open up the “Response Assistant” section. Auto-replies can help send a response during your off-hours, and can still keep you looking professional and efficient. Use Response AssistantĮven if you do have a person or team dedicated to managing your Facebook Messenger replies, they won’t be working 24×7. However, if you do decide to rely on Facebook Messenger as a go-to option for your customer support services, you’ll want to make sure you dedicate a person or team to take the lead on monitoring and responding to messages received. You also now have an option through Facebook Advertising to run an ad with the “Send Message” call to action, which will immediately open a live chat session when a user clicks on the ad. ![]() Live messaging through the app helps to not only provide excellent customer service, but also builds relationships in real-time. Getting ahold of someone to help is not always easy.įacebook Messenger could change this. If you’re looking for more information about a product or service, you’re typically looking at a delayed response time. Email inquiries usually have a 24-hour turnaround, and you’re not always guaranteed an answer if you call into a generic phone line. In this post, we’ll look more closely at the Facebook Messenger app, and how its everyday and business-specific features can help you better communicate with your customers. Beats snailmail, huh? So… if the White House and President Obama can make use of Facebook Messenger to help manage the running of an entire country, then you should be able to do the same for your business! Press “send” and the message goes straight to the Office of Presidential Correspondence-the White House department that collects and processes all communications from citizens.Īpparently the President reads ten of these messages himself every night. Either way, a series of screens (the bot) will appear that let you fill out a message to the president. Alternatively, you can go to the White House’s Facebook page and click the “Message” button. Here’s how it works: You open up the Messenger app on your phone (or the chat feature in ) and type in “The White House” as the name of the “friend” you want to message.
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